House Rules

Pet Rules for G7bnb

1. Pet Approval Required:
   • Guests must inform g7bnb in advance via g7bnb booking platform if they plan to bring a pet. Approval is subject to review by the host to ensure compatibility with the property’s luxury standards.
   • Only small to medium-sized dogs and cats (up to 15 kg) are permitted, due to the room’s premium features (e.g., marble flooring, expensive painting). No other pets (e.g., reptiles, birds) are allowed.
2. Pet Limit:
   • A maximum of one pet per booking is allowed in the Room to minimize wear on amenities (e.g., marble washroom, wooden almira) and ensure guest comfort.
3. Pet Fee and Deposit:
   • A non-refundable pet fee of ₹2,500 per stay is charged to cover additional cleaning costs for the marble flooring
   • A refundable pet deposit of ₹5,000 is required, held via Airbnb to cover potential damages (e.g., scratches on marble floors or wooden almira). The deposit is refunded within 7 days post-checkout if no damage occurs.
4. Health and Behavior Requirements:
   • Pets must be fully vaccinated, with proof (e.g., vaccination certificate) submitted prior to check-in, to ensure safety for other guests and staff.
   • Pets must be house-trained, well-groomed, and free of fleas, ticks, or communicable diseases to protect the room’s high-end furnishings.
   • No aggressive or excessively noisy pets are allowed, to maintain the serene ambiance of the Room
5. Supervision and Restrictions:
   • Pets must be leashed or crated in common areas (e.g., hallways, terrace garden) to prevent disturbances or damage, aligning with the penthouse’s 24/7 CCTV surveillance.
   • Pets are not allowed on furniture, including the king-size bed, to preserve the room’s premium linens and upholstery. Guests must bring a pet bed or blanket.
   • Pets must not be left unattended in the Room to avoid accidents or damage to amenities (e.g., marble tub, flat-screen TV).
6. Cleaning Responsibilities:
   • Guests are responsible for cleaning up after their pets immediately, including waste in the house
   •Pet hair must be minimized to protect the marble flooring and air quality. Guests are encouraged to use lint rollers (available upon request).
7. Designated Pet Areas:
   • Pets are permitted in the Room and (under supervision). Access to other areas (e.g., grand hall, other bedrooms) is prohibited to maintain cleanliness and privacy for all guests.
   • The terrace garden has a designated pet relief area with waste disposal facilities to ensure hygiene.
8. Damage Liability:
   • Guests are financially responsible for any damage caused by their pets, including scratches on marble flooring, stains on linens, or damage to the wooden almira or expensive painting.
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9. Allergy and Guest Considerations:
   • Room undergoes a deep cleaning after pet stays to remove allergens, ensuring comfort for future guests with allergies. This is included in the pet fee.
   • Guests must disclose pet allergies during booking to allow staff to recommend alternative rooms
10. Service Animals:
    • Service animals (as defined by the Americans with Disabilities Act, e.g., guide dogs) are exempt from pet fees and weight restrictions, per legal requirements. Guests must notify the host in advance and provide documentation if requested.
    • Service animals have access to all guest areas, including the terrace garden, but must adhere to behavior and cleanliness rules.
11. Pet Amenities Provided:
    • Complimentary pet water bowl, waste bags, and pet towels are provided at check-in to maintain cleanliness,
    • A washable pet mat is available for use in the Princess Room to protect the marble flooring.
12. Check-In and Agreement:
    • Guests must sign a pet policy addendum before check-in, agreeing to these rules. Violation of the policy may result in additional fees or early termination of the stay, per g7bnb Terms of Service.
    
    No Weapons Policy
13. Weapons, firearms, and any kind of dangerous items are strictly prohibited on the property.
14. This includes licensed firearms, knives, explosives, or any item intended to cause harm.
15. Right of Admission Reserved
    
    General Lost and Found House Rules for G7bnb
16. At G7bnb we strive to ensure a smooth and pleasant experience for all guests. If you lose or find an item during your stay, please follow these house rules for our lost and found process. These guidelines help us reunite guests with their belongings efficiently and fairly.
17. Reporting a Lost Item
18. Act Quickly: Notify the host or our support team as soon as you realize an item is missing to improve the chances of recovery.
19. Provide Details: Share a detailed description of the lost item, including brand, color, size, unique features, and where/when you believe it was lost (e.g., bedroom, living room, check-out date).
    Contact Us: Reach out through the [Your Business Name] messaging platform, email (e.g., support@[yourbusiness].com), or our dedicated lost and found contact number listed in your booking confirmation.
20. File a Report: Submit a lost item report via our website or app, including your contact details and stay information (e.g., booking ID, dates). This helps us track and follow up.
21. Claiming a Found Item
22. Proof of Ownership: To claim an item, you must provide identification (e.g., photo ID) or specific details about the item (e.g., contents of a bag, engraving, or serial number) to verify ownership.
23. Time Limits: Found items are held for 30 days after the guest’s check-out date. Unclaimed items may be donated to charity or disposed of after this period.
24. Retrieval Process:
    • Local Pickup: Arrange to pick up the item in person at the property (with prior coordination with the host).
    • Shipping: If you’re unable to pick up, we can arrange shipping at your expense. Contact us to confirm shipping details.
    • Authorized Pickup: You may authorize someone else to retrieve the item with written permission and proper identification.
25. Finding an Item
26. Turn It In: If you find an item that doesn’t belong to you, please notify the host immediately or place it in a designated area (e.g., a lost and found box, if provided).
27. Honesty Policy: Keeping or selling found items is strictly prohibited and may violate local laws or our platform’s terms of service. Help us return items to their rightful owners.
28. Special Cases
29. Valuable Items: High-value items (e.g., electronics, jewelry, cash) require additional verification for return. In some cases, we may involve local authorities for secure handling.
30. Perishable Items: Food, beverages, or perishable items will be discarded immediately for health and safety reasons.
    •Identification Documents: Passports, IDs, credit cards, or similar items will be held securely and may be turned over to local authorities or relevant institutions (e.g., banks) if unclaimed within 14 days.
31. Prohibited Items: Items deemed dangerous or illegal (e.g., weapons, hazardous materials) will be reported and handed over to local law enforcement immediately.
32. Storage and Fees
33. Holding Period: Items are stored securely for 30 days after check-out. After this period, unclaimed items may be donated, recycled, or disposed of at the host’s discretion.
34. Shipping Fees: If you request an item to be shipped, you are responsible for all associated costs (e.g., postage, packaging). Payment must be arranged in advance.
35. Storage Fees: We do not charge storage fees for the 30-day holding period, but prolonged storage requests may incur a small fee, depending on the host’s policy.
36. Liability
37. No Guarantee G7bnb and its hosts are not liable for lost, damaged, or unrecovered items, even if reported or turned in.
38. Secure Handling: We take reasonable care to store found items securely, but we are not responsible for any damage or loss during storage or shipping.
    Tips for Guests
39. Check Before Leaving: Double-check all areas of the property (e.g., drawers, under furniture, bathrooms) before check-out to avoid leaving items behind.
40. Label Your Belongings: Add your name or contact info to valuable items (e.g., electronics, luggage tags) to aid recovery.
41. Act Promptly: Report lost items within 48 hours of check-out for the best chance of recovery.
42. Keep Records: Save your booking confirmation, check-out date, and any communication with the host or support team for reference.